Refund Policy

1. Trial Period and Refund Policy

TicketRabbit offers a 14-day free trial period for all new subscriptions. During this trial period, you can explore all features of the service without any charge. Since no payment is processed during the trial period, you can simply cancel your subscription before the trial ends to avoid any charges.

2. Refund Eligibility

Refunds are only available under the following condition:

• Service is completely down and not functioning for more than 48 consecutive hours

Please note that TicketRabbit does not guarantee ticket availability or successful ticket purchases. Not being able to get tickets is not considered a valid reason for requesting a refund.

3. How to Request a Refund

To request a refund, please use the subscription management section in your dashboard with the following information:

• Your account email address
• Order ID or transaction ID
• Reason for the refund request

4. Refund Process

Once your refund request is approved:

• Your subscription will be cancelled immediately
• You will receive a refund to your original payment method
• The refund process typically takes 5-10 business days
• You will receive an email confirmation once the refund is processed

5. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions cancelled after the 14-day refund period
• Partial months of service
• Any additional services or features purchased separately

6. Contact Us

If you have any questions about our refund policy, please contact us at:

Email: support@ticketrabbit.app